Given below are two statements.
Statement I: People use verbal cues more than non-verbal cues.
Statement II: Verbal cues have better believability than non-verbal cues.

In light of the above statements, choose the correct answer from the options given below.

The correct answer is: Both statements I and II are incorrect.

Let us analyze each statement in detail to understand why they are incorrect:

Analysis of Statement I: "People use verbal cues more than non-verbal cues."
In interpersonal communication, non-verbal cues (such as body language, facial expressions, eye contact, gestures, and tone of voice) play a highly dominant role. Extensive research in communication studies indicates that in face-to-face interactions, a vast majority of the emotional and social meaning is conveyed through non-verbal channels rather than the spoken words themselves. People continuously process and rely on these non-verbal signals to interpret messages, making Statement I incorrect.

Analysis of Statement II: "Verbal cues have better believability than non-verbal cues."
When a person's verbal message contradicts their non-verbal behavior (for example, saying "I am happy" while frowning and looking down), receivers are far more likely to believe the non-verbal cues. Non-verbal actions are largely subconscious, spontaneous, and much harder to fake or manipulate than spoken words. Because they are perceived as more authentic indicators of a person's true feelings, non-verbal cues have greater believability than verbal cues. Thus, Statement II is incorrect.

Since both Statement I and Statement II are false, the correct choice is that both statements are incorrect.