Direction for the question 41 to 45: Read the following case study and answer the following question.

Ms. C bought an electric Iron from the market and paid money through cash from vendor, Mr. X. But she forgets to collect the bill for the deal as written evidence. The Iron was ISI certified product. Once, she was using the Iron, she realised that it is not working properly. Then she immediately contacted the Vendor Mr. X and asked him to remove the defect in the product or replace it with a new one. The vendor did not listen to her and refused to accept that this product is sold by him to her.

She discussed the matter with her father and advised her to seek legal help in this case and finally she decided to file a case against the vendor in the consumer court. But while filing the case she got stuck in between due to nonavailability of material evidences to produce before the court such as cash memo or bill of the transaction.

Identify the right of the consumer which must be exercised in the current situation of buying the electrical goods.

The correct option is Right to Safety.

Step-by-step Explanation:

1. Understanding the Consumer's Right to Safety:
The Right to Safety states that consumers have a right to be protected against products, production processes, and services that are hazardous to health or life. It is particularly applicable to electrical appliances, medicines, food products, and cooking gas cylinders where any defect can cause severe physical harm or injury.

2. Analyzing the Case Study:
In this scenario, Ms. C bought an electrical goods item—an electric Iron. Since electrical appliances carry risk of electrical shocks, burns, or short circuits if they are defective, safety is paramount. The text explicitly mentions that the Iron she purchased was an "ISI certified product". The ISI mark is a certification mark for industrial products in India, ensuring that the product conforms to safety standards set by the Bureau of Indian Standards (BIS).

3. Why Right to Safety must be exercised:
When buying electrical goods, consumers must look for quality assurance marks like the ISI mark to ensure their safety. By choosing an ISI-certified electric Iron, Ms. C attempted to exercise her Right to Safety to prevent any hazardous incidents while using the electrical appliance. Even though she faced issues with the receipt/bill later, the action of specifically verifying and purchasing safe, certified electrical goods directly relates to the consumer's right to safety.