Question Details

Identify the importance of consumer protection discussed in the following lines — “Business organisations make money by selling goods and providing services to consumers. Thus, consumers form an important group among the many stakeholders of business and like other stakeholders, their interest has to be well taken care of.”

Options

A

Moral justification

B

Business uses society’s resources

C

Social responsibility

D

Long-term interest of business

Show Answer

Correct Answer :

Option C

Social responsibility

Solution :

The correct option is Social responsibility.

Let us understand why this option is correct by breaking down the statement provided in the question:
"Business organisations make money by selling goods and providing services to consumers. Thus, consumers form an important group among the many stakeholders of business and like other stakeholders, their interest has to be well taken care of."

1. Understanding Stakeholders:
A stakeholder is any individual or group that has an interest in or is affected by the decisions and activities of a business. This includes owners, employees, suppliers, government, and, most importantly, consumers. Because business survival and profit depend on these groups, a business has obligations towards all of them.

2. The Concept of Social Responsibility:
Social responsibility refers to the ethical framework and duty of a business organization to act in a manner that benefits society at large, rather than focusing solely on maximizing shareholder wealth. Taking care of the interests of different stakeholder groups, including consumers, is a core aspect of a business's social responsibility.

3. Why the other options do not fit:
Long-term interest of business: While satisfying consumers is indeed in the long-term interest of a business to ensure repeat sales and brand loyalty, the quoted text specifically highlights that consumers are one of the "many stakeholders" whose interests "have to be well taken care of" in a manner similar to other stakeholder groups, which points directly to a broader social/ethical obligation.
Business uses society’s resources: This point focuses on the fact that since businesses utilize public resources (like raw materials, labor, and infrastructure), they must perform useful services for society. The quote does not discuss resources, but rather discusses managing stakeholder interests.
Moral justification: This relates to the moral duty of businesses to avoid exploitation (like adulteration or hoarding). The passage, however, frames the obligation in terms of managing multiple stakeholder interests, which aligns with the broader corporate governance concept of social responsibility.

Therefore, the lines emphasize that businesses have a social responsibility to protect and respect the interests of consumers just as they would for any other stakeholder group.

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