Question Details

Select the option that expresses the following sentence in active voice.


The issue has been successfully resolved by the customer care team.

Options

A

The customer care team has successfully resolved the issue.

B

The issue has successfully resolved the customer care team.

C

The customer care team successfully resolves the issue.

D

The customer care team successfully resolved the issue.

Show Answer

Correct Answer :

Option A

The customer care team has successfully resolved the issue.

The customer care team has successfully resolved the issue.

Solution :

To convert a sentence from passive voice to active voice, we need to restructure it so that the agent performing the action becomes the subject of the sentence.

Let's break down the original passive sentence:
Passive Sentence: "The issue has been successfully resolved by the customer care team."

1. Identify the receiver of the action (passive subject): "The issue"
2. Identify the verb/tense: "has been successfully resolved" (Present Perfect Tense in passive voice: has/have + been + past participle)
3. Identify the doer of the action (agent): "the customer care team" (introduced by the preposition "by")

To convert this to the active voice:
1. Move the doer of the action, "The customer care team", to the subject position at the beginning of the sentence.
2. Change the verb phrase to the active voice while keeping the same tense (Present Perfect Active: has/have + past participle). Since "The customer care team" is a singular collective noun, we use "has resolved". We retain the adverb "successfully" to get "has successfully resolved".
3. Move the receiver of the action, "the issue", to the object position after the verb.

Combining these steps, we get the active voice sentence:
"The customer care team has successfully resolved the issue."

Therefore, the correct option is "The customer care team has successfully resolved the issue."

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