Some readers wondered whether my reading of the crisis in the news media is about journalism or about the news industry. Though the fortunes of the news industry have a bearing on journalism, there is, indeed, a difference between looking at issues that govern journalism and the factors that contribute to the financial stress of the media industry. Over the last few years, I have been discussing the impact of digitalisation on journalism. The pandemic has accelerated the process of digital transformation of the news media. Therefore, these issues need close scrutiny. One of the defining elements of analog journalism was the way two crucial functions of journalism — bearing witness and making sense — complemented each other and helped people make informed choices. When I talk about the strength of analog, I am neither romanticising the past nor am I a Luddite. Most importantly, I do not believe in nostalgia. Many scholars have established ―how rose-coloured glasses always leads to an unfair distortion — looking back on the best of the past while comparing it to the worst of the present.‖ Hence, when I talk about the digital information news environment, I am talking about how there needs to be a conducive atmosphere for credible information to resonate with the people. Literature on misinformation, disinformation and malinformation reveals a new distinction in the minds of the citizens. Editors and journalists have to contend with a new breed of sceptics. These are the people who trust social media forwards more than evidence-based, data-driven journalism. Their confirmation bias flows from encrypted social media platforms that are full of conspiracy theories.

[Excerpt from an Article by A.S. Panneerselvan, The Hindu, dated August 10, 2020]

The Author has severely targeted and criticized which one of the following factors of Digital Journalism?